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Shipping Information
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Charges are added to your order total and are based upon your method of payment. Visa, MasterCard, American Express & Discover: Shipping charges will be charged to your card account and are based upon the weight and dimensions of your parts.
| Check or Money Order: |
If your shipping destination is within the 48 contiguous states, please add shipping charges of 10% of the order total ($10 minimum) to your payment. If your order contains oversized parts (see Oversized Items here), please add 10% of the order total ($10 minimum) plus the appropriate oversized item charge to your payment. If your shipping destination is outside these areas, or you wish to utilize a more expedient shipping method, please contact us for an estimate of the charges. |
| COD: |
Orders shipped ground services are charged a $9.00 COD tag fee per package, plus actual shipping charges. Orders shipped FedEx Air are charged $8.50 per package, plus actual shipping charges. The COD total is evenly split among multiple package shipments and each box is shipped COD. If your COD order contains any backorders, you will also be charged the appropriate COD tag fee, plus actual freight charges when the backorder ships. If you prefer to avoid the COD tag fee on backorders, please provide us with a credit card number to which we can charge the backorders, or ask that your backorders be canceled. |
| General Information: |
For the safest and most economical shipping method, specify a business address for us to ship to. |
| Rush Services: |
If you need your parts right away, we have a rush service available to customers in the US and many foreign countries. Rush orders must be placed by 11 AM Pacific time, and paid for by credit card. We will ship your rush order via the air service you select (see Shipping Methods here). |
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Oversized Items: |
| Oversized items are those which exceed the normal size and/or weight limitations of our selected carriers and are therefore charged an additional fee to ship. Those items are noted throughout our catalog and internet site using the “O/S” symbol. Charges for Oversize items will be applied to your credit card or COD order total when your order is processed. If you choose to send us a check or money order, please add 10% of the order subtotal, ($10 minimum), plus $12 for each oversize item orders. This fee applies to all shipping method and carriers. |
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Additional Handling: |
| In addition to the oversize items (O/S), there are also some items that are charged an additional handling fee by our carriers. These items are noted throughout the catalog and our internet site using the “A/H” symbol. The additional handling fee is $7.50. This will be charged to your credit card or COD order at the time of processing. If you choose to send a check or money order, please add $7.50 for each item marked A/H. |
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Truck Freight: |
| Some items are too large to be shipped UPS and need to be shipped truck freight. These items are noted throughout our catalog and internet site using the “T/F” symbol. Orders requiring truck freight shipping cannot be shipped COD and must be prepaid with a credit card or by sending us a check or money order. We cannot provide freight quotes on line. Your order will be sent to our shipping department for a freight quote and you will be contacted for your approval prior to sending the order. Please note that, according to the freight companies we utilize, if there is no one at the delivery address to assist the driver with unloading the freight, you will be charged a $50 fee in addition to the freight charges already incurred. | |
| Hawaii, Alaska, US Territories and Possessions: |
If you prepay your order with a check or money order, please add shipping charges of 15% of the order total ($15 minimum). Your order will be shipped via UPS ground. If you prepay in this manner and wish to use an alternate shipping service, please call, e-mail or fax for a shipping quote. |
| All Foreign Countries: |
Please indicate the shipping method you wish to use. If you do not specify a shipping method, or if we cannot use the one you choose, we will select the method we feel offers the best balance of speed, cost, and reliability. UPS International, FedEx International, DHL and UPS Ground (Canada only) services are available. |
| Customs and Duty Charges: |
Orders to foreign countries may incur customs and duty charges, customs broker fees, and other charges related to the importation of merchandise. All such charges are the responsibility of the recipient. |
| Insurance: |
All orders shipped to international destinations, regardless of shipping method, will be insured for the full amount of the parts ordered. The cost of the insurance will be added to your order. | |
| UPS Ground: |
This service is available to all addresses within the 50 states and Puerto Rico featuring guaranteed delivery between 1 and 5 business days. When possible, please provide us with a business (commercial) address to where we can ship your order. UPS charges a nominal fee for delivery to residential and/or rural areas. |
| UPS 3 Day Select: |
This cost effective service guarantees delivery to addresses within the 48 contiguous states by the end of the 3rd business day. |
| UPS 2nd Day Air AM: |
This service guarantees delivery to most commercial addresses by 12:00 the 2nd business day. It is not available to all destinations. Please call for further information. |
| UPS Next Day Air Saver: |
This service guarantees delivery to most commercial addresses by 4:30 the next business day and by the end of the day to most residential addresses. |
| UPS Next Day Air: |
This service guarantees delivery to most US and Puerto Rico addresses by 10:30 the next business day. Packages shipped on Fridays can be specified for Saturday delivery for an extra $12.50 per package in addition to regular shipping charges. |
| UPS Worldwide Express: |
This service guarantees delivery by 10:30 the next business day to most major cities in Canada and by the end of the next business day to more remote areas in Canada. It also guarantees delivery by 10:30 the 2nd business day to most major business centers in over 700 European cities and by the end of the 2nd business day to other destinations. Please call for further information. |
| UPS Worldwide Expedited: |
This service guarantees delivery within 3 business days to most address within Canada and Mexico. Most other international addresses receive shipment within 4 business days. |
| Other International Air Freight: |
We do business with several international air freight companies in addition to UPS. We use them only for orders containing items too large to ship via UPS (see Oversized Items here). Delivery time is seven to ten days. |
| Truck Freight: |
Used for orders within the 48 states which contain oversized items (see Truck Freight here). Delivery time is seven to ten days. |
| United States Mail Service: |
Due to an increasing number of lost and/or untraceable packages we have experienced with shipping packages through the US Mail Service, we will no longer offer this as an option for shipping packages to any destination. We feel that using the other carriers who are more reliable and offer guaranteed delivery times is ultimately the most beneficial method for our customers. | |
| Returning Parts: |
If you need to return a part to us for any reason, please call before shipping the part back to us. We will discuss the problem and issue a Return Merchandise Authorization number. Please place the RMA number on the outside of the box and include a copy of your receipt. No returns will be accepted without an RMA number. All returns must be shipped with the freight prepaid, properly packed and insured for the full value of the part. Returns sent to us COD will NOT be accepted. Unless the part is defective, or we shipped it to you in error, you will be responsible for all shipping charges incurred. You also may be subject to a 20% restocking fee. Returns made within 30 days of purchase will be refunded in the original payment form, provided part(s) is unopened and in sellable condition. Returns made after 30 days of purchase will be given store credit, unless item is defective. No returns accepted after 90 days. |
| Non-Returnable Items: |
The following items may not be returned for refund or credit: carburetor kits, books, literature, decals, video tapes, all electrical items, and all special order items. Should you receive a defective item, we will be happy to replace it. Some items will need to be sent to the manufacturer for warranty repair (i.e. radiators, stereos, power boosters, etc.). |
| Damaged Shipments: |
Please inspect your package immediately upon receipt in the presence of the delivery person. Examine the box for any visible outside damage, as well as the parts inside for any hidden damage that may have occured during shipping. In the rare event that your package is damaged in transit, you must file a claim with the delivery company immediately, as most delivery companies have set time limits on damage claims notifications. Failure to do so may result in the loss of your claim. Do not send the package back to us. The delivery company will send a representative out to your location to examine the package and its contents so it is very important that you retain all packaging until the claim is settled. |
| Parts Ordered In Error: |
If, upon receipt of your order, you determine that you have ordered the wrong part, or you decide that you no longer want the part you ordered, please call us immediately. We will be happy to exchange the item you ordered for the correct item or give you store credit if you notify us within 30 days of delivery. You will be responsible for all shipping charges incurred. You may be subject to a 20% restocking fee. |
| Defective Parts: |
If we have shipped a defective part to you, please call us immediately. We will be happy to exchange the item or refund your money in full within our 90 day guarantee period. Please see Non-Returnable Items above in this section. |
| Parts Shipped in Error and Shortages: |
Again, please check all packages immediately upon receipt and notify us within 10 days of delivery if you discover an error or shortage. We will ship the correct item to you or give you store credit for the price of the missing part if we are notified within 10 days of delivery. |
| Undelivered Shipments: |
UPS and most other carriers will leave a notice at the shipping address and/or return on another day to attempt delivery if they are unable to deliver your shipment to the specified address. If they are still unable to make delivery, the package will be returned to us. We will then contact you to make further arrangements. If you refuse a shipment of parts which you ordered from us, or if you do not pay the carrier the amount due on a COD order, the package will be returned to us. We will then contact you to make further arrangements. In any of the above events, you will be required to pay the shipping charges incurred before we will reship the order or ship any new orders. Customers refusing to pay for a COD delivery will be required to prepay all future orders. You may also be subject to a 20% restocking charge. | | |
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